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Consumer Law Litigation

Consumer Law Litigation encompasses a variety of different types of dispute. 

Types of Dispute

Consumer to Business Dispute regarding sale or supply of goods

Disputes can be between consumers and businesses, where the consumer argues that they have been sold or supplied goods by the business which do not: 

  • Meet a satisfactory quality 
  • Are not fit for purpose
  • Do not match the description provided
  • Meet any other conditions or warranties provided by the business in a contract entered. 

The terms that goods are of satisfactory quality, be fit for purpose or match the description provided are implied in consumer to business contracts, if not expressly agreed between the parties. Any breaches of these terms could allow the consumer to seek any applicable remedies.

Therefore, a consumer may bring a claim on the basis that they entered a contract with a business, whereby the business sought to exclude these terms. Nonetheless, the consumer could have the applicable remedies available to them for breaches of these terms by the business.  

Consumer to trader contract for supply of services

Another type of dispute that could arise would be between consumers and traders whereby services are being supplied. In these situations, the trader must meet the following terms: 

  • To exercise reasonable care and skill in the supply of the service
  • any written or verbal statements made by the trader that are taken into consideration by the consumer in entering the contract.  
  • To charge a reasonable price where the consumer has not already paid nor a price agreed. 
  • To complete the service in a reasonable time if the time period has not previously been agreed.

The consumer could argue these terms have not been met and seek the applicable remedies available to them.  

The trader also cannot exclude their liability for not meeting the above requirements and a consumer can make a claim for any applicable remedies. 

Ahed can discuss your individual circumstances with you. He can advise and act on either side of these disputes, for the consumer or the business/trader.  

If you would like to discuss further: https://agacivillitigation.co.uk/contact-2/